Equinox Integrated Logistics Limited
Nigeria is recruiting to fill the vacant position of: -
CUSTOMER SERVICE EXECUTIVE
Job Description:
Answer inbound and outbound customer phone
calls, schedule appointments, provide highly detailed information on company’s
various programs and services, get back to customers in a timely manner.
Speak to different clients to help with any
basic questions pertaining to assigned and scheduled shipment update
Problem resolution with customers in regard
to any issues that arise in regard to future or previous shipment
Take incoming customer satisfaction
follow-up survey calls, as well as daily customer confirmation calls.
Other duties related to the daily
operations, as assigned.
Liaising with the warehouse manager for
inbound goods and release to clients.
Develop rapport with the customer base,
greet by name, have knowledge of account
Be responsive and timely with
correspondence and problem resolution, and display a caring attitude.
Follow the Code of Business Conduct and
Ethics and other related policies, maintaining ethical behaviour at all times.
Answer to the queries of the customers in
an ethical and informative way.
Give appropriate and relevant information
to the customers.
Requirements
Graduate
qualification required Customer
service experience is an added advantage.Method of Application
Interested candidate
should send CV to: equinoxlogistics@ymail.com